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Tom's Blog

Intel wireless drivers on Windows Vista

I just began using a new Lenovo T60p that came pre-loaded with Windows Vista Business. The machine is wonderful, and is easily the best experience I have had with Windows Vista to date.

Recently I started noticing some reliability problems with the built-in Intel 3945ABG WLAN card, and this is a big deal for me because I use wireless nearly 100% of the time. The problem was sporadic, but it would happen when moving between locations and bringing the system out of Sleep or Hibernation mode. The wireless card would be in a powered off state, and the only way to get it working again was a reboot.

After some digging, I realized that Vista was installing version 10.6.0.15 of the Intel driver for the card by default. This version has some known performance and reliability issues, and Intel recommends that version 11.1.1.11 be installed. So far, simply updating the drivers has saved me from any unnecessary system reboots.

Intel PRO/Wireless 3945ABG Network Connection driver download page

Comments

 

Gavin said:

Thanks for the post. I have a Dell Inspiron 6400 running the latest Dell drivers and having the same issue. Installing the drivers from Intel seems to fix the problem.

July 17, 2007 2:01 PM
 

Collins said:

I've heard many different technical issues have arisen since Vista has been pre-installed on thinkpad laptops. I myself have never had any sort of technical problem with any of the thinkpads I've ever owned, but just recently I have had the unfortunate occasion to have a horrible customer service experience with Lenovo.

My experience with Lenovo consisted of receiving a laptop with no battery & power cord! I promptly purchased an alternate Thinkpad from a local retailer and called in to make arrangements to return the incomplete laptop that was mailed to me through Lenovo directly. A customer service rep gave me completely inaccurate information as to how to go about returning their equipment to them. ("Just write 'return to sender' on the original package and drop it off at a UPS store" was what I was told - only to find out later that this violates every single return procedure ever put into place, and no one can explain to me why this person gave me such misleading information)

This mis-information left me without a tracking number, and lo & behold Lenovo claims they never received my laptop back at their warehouse. I asked for a physical audit to be done at their warehouse, confident that it's in there *somewhere* but I was told by Mr Bumarch that that request is wildly unreasonable. (But apparently charging a customer for a laptop that was mailed back to them is completely reasonable)

I've been speaking to Tony Bumarch (Direct Phone Number: 919-543-6681) and have been given the run around over and over with the end result being Lenovo can do absolutely nothing for me. I've also CC'd all my correspondences with Tony to David Churbuck, in the hopes that he might be able to assist in some fashion, but apparently my complaints have fallen on deaf ears.

So to sum it up, Lenovo lied to me, stole my money and told me to go away.

I've been an avid Thinkpad fan for countless years and even have an old P166 Thinkpad in my closet that still runs, (It's built like a tank) but I have pretty much lost all faith in Lenovo's ability to properly deal with even the most simple of tasks such as a customer return.

August 22, 2007 5:16 PM
 

Tristan said:

I recently bought a brand new Thinkpad T60P.  I do believe that it is the worst experience I have ever had with a computer- worse even than my Windows ME machine.  Microsoft (Vista) and Lenovo seem to be trying to outdo one another in incompetance and just plain bad ideas.  Lenovo skimmed at least 10 GB off the top of my hard drive by making that stupid partitioned disk image.  Why can't we just go back to including backup cds with the new computers.  Everything is pre-installed, and if that image goes bad, then the backup is bad too (windows ME, anyone?)  Microsoft developed a restore system that eats 15% of hard drive space by default, as well as a 10 GB running system.  Add on lenovo's pre-installed crap programs, and my nice new 100 Gb hard drive had  40 GB of free space (that is after i suptract the things I put on there).  My wireless adapter has been working only inbtermittantly at best.  In an attempt to fix everything, I restored the drive to factory settings (closest you can get to wiping it) on the second day I had it.  I disabled all the stupid software and manage to reclaim more of my drive- still missing the 25 GB that Windows and Lenovo raped from it  though.  I have yet to get my wireless to work (the computer cannot turn the wireless radio on, and even when it is on, it can't connect to the networks it detects, even if I', within a few feet of the source).  It already had 11.1.1.11 installed, but to no avail.I would not ever reccomend a Lenovo or vista to anyone buying a computer.

August 30, 2007 5:21 PM
 

Tom said:

That's horrible Tristan!

I must say that a lot of the pre-installed Lenovo software is crap, but some of it I do find useful. The wireless issue you are having could very well be because of Access Connections. Have you tried removing this software?

August 30, 2007 5:31 PM
 

Bo said:

Interesting commentary above; I too, am having trouble with my WIFI hook-up on my x60s.  The worst kind of problem, it works, just not very well and not all the time (My 5 year old Dell finds more networks and connects faster.)

I went to the Intel driver web-site and see the updated driver.  However, see the incorporated quote.  Intel themselves does not seem all that enthused about their own driver.   I guess I am tempted to download it anyways…..

"Intel is a supplier of laptop components and does not manufacture or sell complete laptop systems. The software provided by Intel below is a generic version. Each laptop computer original equipment manufacturer (OEM) may have altered the features, incorporated customizations, or made other changes to the software or software packaging they provide. The software provided has not been verified by your laptop manufacturer as to compatibility or other operation.

Intel or the laptop computer original equipment manufacturer (OEM) may not provide technical support for some or all issues that could arise from the usage of this software."

September 5, 2007 7:35 PM
 

Ivan from home network said:

Yep..I faced the similar problem on my Lenovo labtop. I updated the driver and it solved the problem.

October 2, 2007 10:47 PM

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