Generally, sharing folders in Entourage works just like it does in Outlook. You open them the same way... generally. In most cases its done by File --> Open Other Users Folder , enter their name or email address, select the type of file to open (Inbox, Calendar, or Contacts) and say ok. BOOM! You are done. In our shared environment, however, we have seen random issues. There doesnt seem to be any rhyme or reason to it, but soemtimes this process simply doesnt work. Sometimes the user will get an error stating "Entourage cannot connect to the Exchange Server". Very confusing, as you are already connected to the exchange server to get your mail. Here is the trick to getting around this. Usually your e-mail address is username@yourdomain.com. Sometimes, Entourage will not recognize this and you will need to use a backdoor email alias that is username.yourdomain.com@networkdomain.local, or just username@networkdomain.local if you don't have multiple domains on your network. I know, it's so obvious, how could you have missed it, right? But really, this takes some work to find for all of you Exchangers out there. If you are a network Administartor for your Exchange organization, you will access Active Directory and find the user who is sharing their mailbox. Under properties, click on the Email Addresses tab. Here will be a list of email aliases for this user. Find the address that has the .local extension and this will be the username that you will need to use to access this users shared folders. Once you have this information, follow this process:

1. In Entourage click File --> Open Other User's Folder
2. In the Open Other User's Folder windo click the Find User icon on the right side
3. in the Select User window, click the Advanced button in the lower left hand corner
4. In the Advanced Settings window enter the following info
• Name: First and Last name of the user
• E-Mail Address: the .local address from AD, i.e. username.yourdomain.com@networkdomain.local
• Server Address: The address of your exchange webserver
• Check any applicable boxes (In our case users require an SSL connection)
5. When finished, click OK
6. In the Type drop-down box, select the type of folder you are trying to open and hit OK
7. You should now see the folder open up in your server list on the left hand side and the Users folder should now be available!