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Amy's Blog

Synching Deleted items between BlackBerry(BES) and Outlook(Exchange)

When I first started using a BlackBerry with BES service, everything synched perfectly except for when I deleted items from either Outlook or the BlackBerry.  Here's some information that will help you if you run into a similar problem.

If you delete an email item on  your BlackBerry, and it doesn't delete from Outlook, the first thing you should check is the following setting on your BlackBerry device:

1. Go into Messages (Email)
2.  Click on the thumbwheel and select Options
3.  Select Email Reconciliation
4.  Change the "Delete On" option to "Mailbox & Handheld"
5.  Verify that the "Wireless Reconcile" option is "On"
6.  Verify that the "On Conflicts" option is "Mailbox Wins"
7.  Save your settings

If, on the other hand, you delete an email from Outlook and it doesn't delete on your BlackBerry, the first thing you should think about is whether your Deleted Items folder is emptied on a regular basis.  Your BlackBerry device will only know to delete an email from itself if the email is in your Deleted Items folder in Outlook.  If you empty your deleted items folder (as I used to do, many times a day in an insane bid to keep my mailbox "clean"), any messages emptied that are still on your BlackBerry will remain on your BlackBerry.

So, before you empty your Deleted Items, make sure your BlackBerry is up-to-date (as far as deleted items are concerned).  I don't think the email reconciliation for deleted items is as "real-time" as it for receiving new emails.  I've found the "Reconcile Now" option to be useful in getting emails deleted from my BlackBerry that are in my Deleted Items in Outlook.

If neither of these two things solved your issue, you can request that your service books be resent to your device.

If that doesn't resolve your issue, you may need to do a factory reset on your BlackBerry and do a brand new setup to try to resolve the issue.

Published May 31 2006, 10:03 PM by Amy
Filed under: ,

Comments

 

Jim said:

My Blackberry was reconciling fine until our BES went down during a blackout.

Ever since then, the Blackberry wasn't marking items as read even though they had been opened in Outlook.

When going into Email Reconciliation, Delete On was set to Handheld, and no other options visible. After changing this to Mailbox & Handheld I was able to turn on Wireless Reconcile.

Thanks for the help

June 18, 2007 6:31 PM
 

Deleting email from outlook / reconcile BB - BlackBerryForums.com : Your Number One BlackBerry Community said:

Pingback from  Deleting email from outlook / reconcile BB - BlackBerryForums.com : Your Number One BlackBerry Community

August 15, 2007 1:13 PM
 

j said:

since version 4.1 there is an option on the bes server called "hard delete reconciliation" which when enabled makes it so that you can hard-delete items and have the blackberry also delete the option.

by default after an upgrade this option is set to false, and your administrator will need to change it to true.

December 18, 2007 8:03 AM
 

Fiona said:

Amy, I just spent 3 hours in a Sprint store, one of which on the phone with a Blackberry Advanced Technical Support guy, and NO-ONE knew why my emails deleted on Entourage were not deleting on my Blackberry.

THANK YOU for posting this.  You have no idea how relieved I feel now :-)

February 8, 2008 4:28 PM
 

Dom said:

Nice!  it helped to solve my problem.  I have to add on this:  I was deleting stuff from another account (on Outlook with my domain admin account) and that person was still seeing the items on her Black.  Since when you del something (even if from another mailbox) it's going on YOUR deleted items, i tried to just move them to her deleted item on her account and reconciled made the items go away from her Black.  So it's realy true what you say about the deleted item check for the Blackberry.  Thanks!

February 29, 2008 12:00 PM
 

http://blogs.lanlogic.net/blogs/amy/archive/2006/05/31/Synching-Deleted-items-between-BlackBerry_2800_BES_2900_-and-Outlook_2800_Exchange_2900_.aspx said:

March 23, 2008 12:25 AM
 

Salim Vasani said:

Very nice tip. Thank you.

May 21, 2008 11:59 AM

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