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Amy's Blog

My Goodlink Device stopped working

I found this at TreoCentral.com.  Thought it was interesting...

If your Goodlink device stops working (that is, you cannot send/receive email or you get an error message when trying to access a Good application), here are instructions for reprovisioning your device.  This will basically reinstall all the Goodlink software on your device. 


1. Go to the GoodLink Home Screen.

2. Type the word 'debug' (no quotes). You will not be able to see the characters as your are typing, however, after typing the word, a command line prompt will appear.
 
3.  At the command prompt, type 'reprov' (no quotes) and hit the enter key. You will see a line that says "This will erase ALL data and reprovision the device - are you sure you want to do this?"

This will NOT erase the entire handlheld. Only GoodLink will be re-installed.

3. Type a capital 'Y' (no quotes). The device will reprovision and soft-reset. After it has completed, you will want to run the fetch command to repopulate your subfolders.
 
------------------------------------------------------------
Running the Fetch command to re-populate your subfolders
------------------------------------------------------------
 
After you have intitially provisioned or after re-provisioning your GoodLink enabled device, you will need to populate your sub-folders using the fetccommand. This will give you step-by-step instructions on how to do this.

1. Go to the GoodLink Home Screen.

2. Type the word 'debug' (no quotes). You will not be able to see the characters as your are typing, however, after typing the word, a command line prompt will appear.
 
3.  At the prompt, type: "fetch 1000 inbox:*' (no quotes) and hit the enter key.

 
This will pull 1000 messages from all the sub-folders located under your Inbox on Exchange and place pointers to them on the device. If you have more than 1000 messages in a folder you need to pull, simply follow the steps again to get the rest.

Notes: Only folders under the inbox can be sync'd with GoodLink. GoodLink does not support .pst files.
Published Apr 27 2006, 11:07 AM by Amy
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Comments

 

Allen said:

AWESOME!!!!!!!!!!!!!!!!!!!!!

July 24, 2007 12:30 PM
 

Lisa said:

This was a lifesaver, thank you!!

July 30, 2007 12:13 PM
 

Hilary said:

This worked like a charm.  I cannot believe it!  Thank you so much for putting this out there.  I have been without email for 3 days and decided to check the web (not sure why I waited) and this was amazing.  It fixed the device in 2 minutes.  I did not have to do the Fetch, it even resynched everything on its own.  

August 27, 2007 7:49 AM
 

Katie said:

Any ideas on how to do this on a Cingular (HTC) 3125 Smartphone?  I can't type 'debug' without the phone thinking I'm dialing someone...

October 15, 2007 11:53 AM
 

Eric said:

Go to Good Preferences, then about Gmm, once there in the text screen you can type debug without having it think you are trying to activate a command.

October 29, 2007 1:39 PM
 

Talis said:

I am having the same problem on a 3125. Even on the About GMM screen you can't type Debug. The 3125 is a smartphone OS. The device does not have a full Qwerty keyboard. When I try to use the 10 key to type debug it starts highlighting text. Any suggestions on how to get into the Debugger on a Smartphone

OS without a full QWERTY keyboard?

November 29, 2007 4:05 PM
 

Talis said:

I also am working on a 3125. it does not have a full qwerty keyboard. even on the About GMM screen I am unable to access the debugger. Any ideas on how to access the Good debugger on a smartphone without a qwerty keyboard?

November 29, 2007 4:11 PM

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